| WHERE TO GET MORE INFORMATION
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The most comprehensive government website on the topic of consumer protection
is
http://www.consumer.gov/. This site is a project of numerous federal agencies
and is being
updated on a regular basis. The Office of the President also maintains
a comprehensive
consumer protection website at http://www.whitehouse.gov/WH/Services/consum.html.
In most states, a state agency, often the attorney general, has an office
of consumer
affairs and protection. (In some states this office is under the secretary
of state's authority.)
These offices are good starting points both for filing complaints and
for free literature on
consumer protection, and appear in your telephone directory under the
state government
listings. You can also call any state government information number or
search on the Internet
for "consumer" and the name of your state.
Also consider contacting specific federal agencies, such as the Federal
Trade
Commission (https://www.ftc.gov/ftc/complaint.htm), if you think you have
been subjected to
a deceptive practice. (See consumer credit section for the FTC's national
and regional offices.)
State and local bar associations often publish free pamphlets and handbooks
on legal problems, and can provide lists of lawyers who handle consumer
cases. These bar
associations are easily located on the Internet by searching for "bar
association" along with the
name of the state or locality you are searching for. Or access
http://www.abanet.org/barserv/stlobar.html for a list of bar groups.
The local affiliate of the Better Business Bureau (http://www.bbb.org/)
can be
helpful. The BBB also has a program focusing on consumer protection for
the Internet at
http://www.bbbonline.org/. An ABA guide to safe e-shopping can be found
at
www.safeshopping.org/.
Some television and radio stations or newspapers have "action lines"
which follow up
on complaints. They often get results in exchange for being able to use
your complaint on the
air or in the paper.
The federal government publishes helpful handbooks for consumers. They
are
available for little or no charge from the Consumer Information Center-N,
P.O. Box 100,
Pueblo, Colorado 81002, telephone, (719) 948-3334, or at http://www.pueblo.gsa.gov/.
Scores of other publications on everything from credit to cars and from
weight-loss programs to food products are available from the federal government.
For lists of
some of these publications, write to the Federal Trade Commission, 6th
Street and
Pennsylvania Avenue NW, Washington, DC 20580, or log onto
http://www.ftc.gov/ftc/consumer.htm.
The State of California Department of Consumer Affairs has a helpful site
for
consumers who want to understand more about vehicle leases, at
http://www.dca.ca.gov/legal/l-6.html.
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